Privacy & Communication Policy

1. Introduction

Blessed Family Roots, LLC, doing business as SYNERGY HomeCare of Barboursville ("SYNERGY HomeCare," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request or receive home-care services, contact us by phone, email, or text message, submit an inquiry or referral, apply for employment, or otherwise interact with us.

By using our website or providing information to us, you acknowledge this Privacy Policy. Where consent is required, we will request it through the applicable form, conversation, or other communication method.

This policy applies to the SYNERGY HomeCare of Barboursville location operated by Blessed Family Roots, LLC. Other SYNERGY HomeCare locations and corporate websites may have separate privacy policies and practices.

2. Contact Information

Legal Entity: Blessed Family Roots, LLC

Doing Business As: SYNERGY HomeCare of Barboursville

Entity Formation Address: 48 Township Road 1351, Crown City, OH 45623

Business Address: 3548 U.S. Route 60 E, Barboursville, WV 25504

Phone: (304) 202-7845

Email: WV01Office@SynergyHomeCare.com

Website: https://www.athomewithsynergy.com/

3. Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, email address, telephone number, mailing address, and other contact information.
  • Information about the person requesting or receiving services, including care preferences, scheduling details, service needs, and information necessary to coordinate non-medical home-care services.
  • Information submitted through a contact form, service inquiry, referral, needs assessment, appointment request, or employment application.
  • Communications you send to us, including phone messages, voicemail messages, email messages, text messages, photographs, and other files you choose to provide.
  • Billing, payment, insurance, authorization, or other information necessary to process requested services.
  • Website and device information, such as IP address, browser type, operating system, pages viewed, referring website, approximate location, and the date and time of access.
  • Information collected through cookies, analytics tools, and similar technologies.

Please do not send emergency requests through text message. Text messaging is not an emergency service. Call 911 in an emergency. For non-emergency assistance, call us at (304) 202-7845.

4. How We Use Your Information

We may use personal information to:

  • Respond to questions, service inquiries, referrals, and requests.
  • Conduct needs assessments and coordinate, schedule, or provide non-medical home-care services.
  • Communicate about appointments, caregiver schedules, service updates, and other operational matters.
  • Respond to inquiries submitted through our website or other communication channels.
  • Communicate with clients, family members, authorized representatives, referral sources, caregivers, vendors, or other parties when authorized or necessary to coordinate requested services.
  • Send text messages and other communications when you have requested them or provided the required consent.
  • Process applications, agreements, payments, and other business transactions.
  • Operate, secure, troubleshoot, and improve our website, communications systems, and services.
  • Maintain records, meet legal and regulatory obligations, enforce agreements, and protect the rights, safety, and property of our clients, employees, and organization.
  • Prevent fraud, misuse, unauthorized access, and other harmful or unlawful activity.

We do not use your SMS consent as permission to send unrelated marketing messages. Promotional text messages, if offered, will only be sent where legally permitted and with the appropriate consent.

5. Text Messaging (SMS/MMS)

SYNERGY HomeCare of Barboursville may use SMS and MMS text messages to communicate with individuals who request information or services from us or who otherwise provide consent to receive text communications.

Depending on your relationship with us, messages may include:

  • Responses to an inquiry or referral you submitted.
  • Appointment confirmations and reminders.
  • Scheduling updates and service coordination.
  • Caregiver arrival or schedule updates.
  • Follow-up questions regarding requested services.
  • Non-emergency information regarding an ongoing service relationship.
  • Other one-to-one communications related to your inquiry, requested services, or relationship with SYNERGY HomeCare.

5.1 How We Collect SMS Consent

You may opt in to receive text messages from SYNERGY HomeCare of Barboursville by providing clear affirmative consent through one or more of the following methods:

  • Completing a website form and checking an SMS consent checkbox.
  • Requesting that we communicate with you by text.
  • Providing verbal consent during a phone or in-person conversation.
  • Replying affirmatively to an invitation to receive text messages.
  • Otherwise providing clear consent to receive text communications from us.

Where SMS consent is collected through our website, the consent checkbox will not be preselected.

Consent to receive text messages is not a condition of purchasing services.

5.2 Website SMS Consent Language

When you submit your mobile number through an applicable form on our website, you may be asked to provide consent using language substantially similar to the following:

By checking this box and submitting this form, I agree to receive text messages from SYNERGY HomeCare of Barboursville at the mobile number provided regarding my inquiry, appointments, scheduling, requested services, and follow-up communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. View our Privacy Policy and Terms of Use.

The SMS consent checkbox will be separate from any general consent or agreement to submit the form and will not be preselected.

5.3 Message Frequency and Carrier Charges

Message frequency varies based on your inquiry, appointments, services, scheduling needs, and interactions with SYNERGY HomeCare of Barboursville.

During an active service or scheduling period, you may receive multiple text messages. At other times, you may receive no messages.

SYNERGY HomeCare does not charge a separate fee for text messages. However, message and data rates may apply according to your mobile carrier plan. You are responsible for any charges imposed by your mobile carrier.

5.4 Opting Out

You may opt out of receiving text messages at any time by replying STOP to any message from us.

After we receive your STOP request, we may send one final confirmation message. After that, you will no longer receive text messages from that messaging program unless you provide consent again.

You may also request removal from our SMS program by emailing WV01Office@SynergyHomeCare.com or calling (304) 202-7845.

Opting out of text messages does not necessarily opt you out of phone calls or email communications that may be necessary to respond to your request or provide requested services.

5.5 Getting Help

For help with text messages, reply HELP to any message from us, email WV01Office@SynergyHomeCare.com, or call (304) 202-7845.

6. Mobile Information and SMS Consent

We respect the privacy of your mobile information.

We do not sell, rent, or share mobile telephone numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers that help us deliver, manage, secure, or support our messaging program and business operations. Those service providers may use the information only as necessary to perform services for us and not for their own marketing or promotional purposes.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, understand website usage, maintain security, and improve website performance.

You may adjust cookie controls through your browser settings or through any cookie-management tools we provide. Disabling certain cookies may affect website functionality.

8. How We May Share Information

We may disclose personal information:

  • To service providers that host, maintain, secure, analyze, or support our website, communications, scheduling, payment, and business systems.
  • To caregivers, authorized family members, referral partners, healthcare or service providers, or other parties when authorized or necessary to coordinate requested services and permitted by law.
  • To franchise, corporate, or affiliated entities when necessary to support requested services or operate within the SYNERGY HomeCare network, subject to applicable privacy requirements.
  • To comply with applicable laws, regulations, subpoenas, court orders, or lawful government requests.
  • To protect the rights, safety, security, and property of our clients, employees, organization, or others.
  • With your consent or at your direction.

We do not sell personal information.

We do not share text-message opt-in information or consent information with third parties or affiliates for their own marketing or promotional purposes.

9. Data Retention and Security

We retain personal information for as long as reasonably necessary to provide requested services, maintain business records, resolve disputes, enforce agreements, comply with legal obligations, and protect our organization and the people we serve.

Retention periods may vary depending on the type of information and applicable legal or business requirements.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Choices and Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.

You may also have the right to withdraw consent where our processing of information is based on your consent.

To make a privacy request or ask questions about your personal information, contact us at:

Email: WV01Office@SynergyHomeCare.com

Phone: (304) 202-7845

We may need to verify your identity before responding to certain requests and may retain information where required or permitted by law.

11. Children's Privacy

Our website and services are intended for adults and are not directed to children under the age of 13.

We do not knowingly collect personal information online from children under 13 without appropriate consent. If you believe a child has submitted personal information to us, please contact us so we can review and address the situation.

12. Third-Party Websites

Our website may contain links to third-party websites. We do not control and are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policy of each website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Last Updated" date at the top of this page. Material changes may be communicated through additional notices where appropriate.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, your personal information, or our text messaging program, please contact:

Blessed Family Roots, LLC d/b/a SYNERGY HomeCare of Barboursville
3548 U.S. Route 60 E
Barboursville, WV 25504

Phone: (304) 202-7845

Email: WV01Office@SynergyHomeCare.com

Website: https://www.athomewithsynergy.com/

For SMS help, reply HELP to any message from us.

To stop receiving SMS messages, reply STOP to any message from us.